SCHEDULING POLICY
Appointments’ are first come/first serve. Available dates, times, blockages when Volunteers are known to be unavailable are all displayed on the appoint calendar to assist in your selection. As a courtesy to each caller in case their time runs over, appointments are blocked off on the calendar in hourly increments. This also gives our Listeners a time to reset between calls.
Reschedules are available, but subject to the open availability of an Program Administrator and any available Executive Volunteer Listener (PM-EVL). We have reserved Monday & Friday where you can automatically reschedule so they will not be available for initial appointments.
Anytime is available to reschedule including evenings, off-peak hours, and weekend hours if need be, that will occur in real time at the availability of each Executive Volunteer Listener.
Holidays are NOT available just yet, but stay tuned.
Reschedule Process
To reschedule, text us to the contact confirmation info contained in your receipt and cancellation notice with several preferred time(s) and forward your cancellation notice with the same info.
We will set your rescheduled appointment from the Admin Calendar on the first available time you have listed then reply to the Cancellation Notice as: Update: Reschedule Appointment Confirmation.
Couldn’t be simpler or more straightforward.
So, if you need an ear, its 800 Blow Off Some Steam to the rescue — we’re here to listen.
CANCELLATION POLICY
Because each booking makes that time slot unavailable to others, our policy is no refunds but reschedule.
Reschedules are always available, open, no expiration. Reschedules are subject to the availability of the Program Administrator.
Bookly Appointment Calendar
How to use the Bookly Form:
— Select your category, service, Employee
— Click under “I’m available” to select the desired Month
— DESELECT the desired Day of The Week, select your preferred start/time
— Click NEXT to proceed to complete the appointment confirmation . Follow the prompts to complete your payment processing and notification method
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